Delivery, exchange, return and refund policies.

DELIVERY

DELIVERY TIMES - READY-TO-DELIVER PHYSICAL PRODUCTS:

In Vitória da Conquista: 2-5 working days to arrange face-to-face delivery though e-mail.

For national shipments: 2-5 working days for shipping. 14 working days for delivery.

For international shipments: 2-5 working days for shipment. 4-6 weeks for delivery.

DELIVERY TIMES - PHYSICAL PRODUCTS ON DEMAND:

2-3 weeks for production

In Vitória da Conquista: After production, 2-5 working days to arrange face-to-face delivery by e-mail.

For national shipments: After production,2-5 working days for shipping. 14 working days for delivery.

For international shipments: After production,2-5 working days for shipping. 4-6 weeks for delivery.

DELIVERY TIMES - DIGITAL PRODUCTS:

Immediate delivery

REPLACEMENT

 

Physical products purchased at the store are shipped with personalization (autograph), unless otherwise specified. Customized products cannot be exchanged, except in the event of a store error.

Products without customization can be exchanged within 30 days from the delivery date.

Digital products can be exchanged in case of regret only within a period of 7 days.

DEVOLUTION

 

Physical products purchased at the store are shipped with personalization (autograph), unless otherwise specified. Customized products cannot be returned, except in the event of a store error.

Products without customization can be returned within 30 days from the delivery date.

Digital products can be returned in case of regret within 7 days.

REFUND

 

FOR PHYSICAL PRODUCTS

In case of cancellation before shipping the product, the refund will be made immediately and processed according to the rules of the selected form of payment. For payment in boleto or PIX (manual payment), the refund will be made from a bank account informed in the payment.

In case of withdrawal after sending the product, it is necessary to wait for delivery and request a return - when applicable. The refund will be made after the return is completed.

FOR DIGITAL PRODUCTS

In case of withdrawal before shipping the product, the refund will be made immediately and processed according to the rules of the selected form of payment. For payment in boleto or PIX (manual payment), the refund will be made from a bank account informed in the payment.